Monday, September 15, 2008

Epilogue (Call Center Onthologics)

– Hola?

– Good evening?

– Yes, hello, what can I do you for?

– Well... I'm calling in behalf of a phone company... oh it's fine, it might be a wrong number.

– What do you say? a phone service? Could you please explain to me? You can take your time, brother.

– Well... okay, I'm offering you a free gift card of up to sixty minutes of international calls, depending on the country you usually call to.

– Really? Is it for free? Well I don't make any long distance calls, my whole family lives here in Miami.

– Oh, that's fine. Thanks for your time.

– Hold on, bro! Wait, wait, why don't you explain to me the whole thing? Who are you people, where are you, your prices?

– Really? Okay, well, we are a company from Sunny Isles and we want you to know us and the quality of our service... where do you make abroad calls usually?

– Hmmm... nowhere really. But wait, I was born in Dominican Republic. Let's say I have family there.

– Oh, okay... well at first you'll receive a sixty minutes courtesy of calls to Dominican Republic. If you wish to continue with us, we offer you a rate of ¢4 per minute with an additional bonus of...

– Yes? What kind of promotion do I get? You can tell me boy, just take your time.

– Yes, yes... we give you 10 minutes for each $10 that you charge on your line. But... it's okay, you don't have to do this, you won't be my sale anyway...

– That's okay, bro, leave that up to me. So tell me, How does this work? What do I have to do?

– First you have to give me some info. I'll activate your free minutes so you can use them in about an hour. The way it works is simple. Depending on your location, I'll give you an access code, which is a number to dial free of charge.

– I told you I live in Miami. What number is it?

– Yes, you dial the number, and once you're logged in, simply dial 011 followed by country and area codes, and finally the phone number of your destination.

– Ok, that wasn't what I ask but it's cool, bro, so, what kind of info to you need? My ID? My credit card number?

– As you can see it is better than a phone card because you don't have to learn a random and varying number. It is from your home, you only charge what you are going to use, with no monthly fees or connection costs. You can use our service on both phones and cellphones, inscribing up to ten lines to the same account. You can inscribe up to four right now.

– Bro, just tell me, what info do yo need? It's okay, take your time.

– I need only a name, your address with P. O. Box, and a phone line you want to inscribe and start using the service.

(Dominican Republican gives his personal info, that I won't share because I don't seem to remember)

– Thanks, Mr. Pedro. Now I'll ask you to write down the access code for your city. In Miami the number is...

– ... alright. It's checked.

– Well... Mr. Pedro, do you have any further questions?

– You have been a very gentle boy, bro, now tell me, do I have to make a charge or anything so you get your commission?

– Oh, no, not at all. You just have to let me deliver you our mail to your address. In about two days you'll get all our brochure, with instructions, the costumer service line, our promos and overall prices, and everything.

– Bueno...

– Oh, your courtesy will be activated within an hour but you have to use it in the next three days. Oh, and if you want to charge some credit you can do it using your credit card, your phone check, mail...

– All that is explained in the brochure.

– Oh, yeah, sure.

– What else can I do you for?

– Oh, nothing else, thank you. Have a good evening.

– You too, my friend.

– Bye.